Zahra Kassam is a results-oriented leader with over 20 years of strategy, product management and operations experience. She spent 13 years at American Express in various leadership roles primarily focused on the loyalty benefits and rewards space.

Most recently Zahra led the Global Airport Lounge business, overseeing P&L, strategy, operations, marketing and partnerships for the full airport lounge network. Zahra has a demonstrated ability to lead enterprise-wide initiatives and manage multiple stakeholders to drive growth and innovation.

Prior to American Express, Zahra was a management consultant at Oliver Wyman and a technology product developer at ExxonMobil. Zahra graduated with a Bachelor’s degree in Software Engineering from the University of Toronto and holds an MBA from the Wharton School at the University of Pennsylvania.