Elena Garvey is a global executive with a proven track record of creating value by relentlessly focusing on the customer. Across multiple senior leadership roles at American Express, AIG, and LinkedIn, Elena has built diverse, high-performing teams and mobilized cross-functional partners to create best-in-class experiences for employees and customers. At LinkedIn, Elena built up a team with a broad remit to increase customer value, reduce effort and friction for 900M+ members and 75M+ companies. From the customers' first time buying moment, through annual renewal, and every critical interaction in between, Elena oriented teams on delivering revenue growth, retention, and expansion.

As the first Global Head of Customer Experience at AIG General Insurance, Elena established the division's customer experience strategy and roadmap, oversaw global Voice of Customer and Voice of Producer surveys, and partnered across the organization to deploy best practices to improve the overall experience, from client engagement to claims. Elena's keen focus on the customer experience was evident in the significant NPS improvement for the participants in the customer advisory board, the Global Client Council.

Elena's career started at American Express, where she held leadership positions spanning consumer, small business, merchant, and strategic partnerships segments. In her role as the Director of Customer Experience Strategy, Elena led transformational projects to improve new consumer and small business customers' experience, globally. Driven by voice of the customer insights, she launched a number of successful programs to improve the onboarding experience, delivering substantial increases in the net promoter scores, total spend, digital adoption, and customer loyalty. Elena graduated from the Stern School of Business at New York University with a Bachelor's Degree in Marketing and International Business. She resides in Brooklyn, New York, with her husband and their three children.