Aline Kassabian is a seasoned professional with a passion for optimizing the customer experience and driving customer engagement and advocacy. She’s a strategic thinker who has extensive experience in leveraging market research to develop and execute complex programs, while collaborating with internal and external partners to drive results.

Aline held a variety of customer strategy roles at American Express, including driving the cultural shift from a transactions orientation to a customer engagement focus and designing and launching Relationship Care, American Express’ proprietary customer engagement program. Aline has a reputation for being a leader who drives results through active engagement and developing her team.

Aline holds an MBA from Fordham University’s Gabelli School of Business and a BS from Bentley University.